Handicare Companion Stairlift FAQs

The cost of a Companion Stairlift depends on the type of stairlift (straight or curved), features required, and your specific staircase layout. To provide an accurate price, we recommend arranging a free, no-obligation stairlift survey at your home.

The stairlift survey allows us to assess your staircase, your home, and identify your requirements.  We will be able to make recommendations about the most suitable stairlift for you and provide a full breakdown of costs.   As a rough guide, for straight stairlifts, prices typically start from around £2,000.

Contact us to arrange for a quote and a free, no-obligation stairlift survey.

Yes, Companion offers both straight stairlifts and custom-made curved stairlifts for staircases with a corner or bend. Their range of curved stairlifts fits even the most complex staircases and they also provide slimline models perfect for narrow stairs or limited space.

Most straight stairlifts can be installed in just a few hours. Curved stairlifts, which require custom rails, may take a few weeks to manufacture but typically only take one day to install once ready.

Yes, Companion Stairlifts are battery-powered and automatically recharge when not in use. They can make several trips even during a power cut.

If your Companion Stairlift breaks down there is a support team available 24/7 to help you and to arrange a prompt repair of your stairlift. All details of the breakdown and aftercare services available with a Companion Stairlift will be carefully explained to you at your free stairlift survey and again on the day of installation.

Yes, all new stairlifts from Companion come with a comprehensive 12-month warranty, covering parts and labour. Extended maintenance plans are also available for added peace of mind.

Our friendly trained advisors offer free, no-obligation home assessments to help you choose the best stairlift based on your home layout and personal mobility needs. If you have any initial questions that are not already answered here in our FAQs, please give us a call at one of our Essington Mobility shops.

Companion is part of the Handicare Group and is based in Guiseley, West Yorkshire, UK. They have a mobile team of surveyors operating nationwide.

The weight capacity of a Companion stairlift depends on the model. For example, a Companion 1000 Straight Stairlift has a user weight limit of up to 13kg (21.5 stone) with a heavy-duty motor available to carry up to 160kg (25st).

For more information about Companion Stairlifts please take a look at the Companion Stairlift Brochure, book a free stairlift home survey, or contact us for free, friendly advice and information.

Companion Stairlifts offer smooth, safe, and reliable mobility with key features including:

Quiet, battery-powered operation (works during power cuts)

Slimline design to save space

Easy-to-use controls with remote call/send

Swivel seat for safe entry and exit

Foldable Footrests

Safety sensors to stop on obstacles

Manual or powered options for seat, footrest, and rail

Upholstery choices available

For safety and optimal performance, a Companion Stairlift should be serviced once a year by a qualified engineer. Regular servicing helps maintain reliability, extends the stairlift's lifespan, and ensures all safety features are functioning correctly.

Yes, Companion Stairlifts have slimline models and custom curved designs, which are suitable for tight or awkward spaces, making them ideal for most UK homes.

Yes, Companion Stairlifts are designed with advanced safety features to ensure a secure and reliable ride.

Each model includes:

Safety sensors to stop the lift if obstacles are detected

Swivel seat for safe entry and exit

Seatbelt and armrests for added stability

Battery backup to operate during power cuts

Smooth start/stop technology to prevent jerky movements

All stairlifts meet UK and EU safety standards and are installed by trained engineers.

The easiest way to get a price for a Companion Stairlift is to call us. We have 30 years experience of providing mobility solutions for customers. A five minute chat gives us the chance to ask the basic questions when starting to think about a stairlift. In order to confirm costs and recommend a specific stairlift which will meet your needs you will need to have a free stairlift home survey.

For a straight stairlift such as the Companion 1000 Straight or the Companion 1100 Stairlift generally the stairs can be surveyed, the stairlift manufactured,  and installation completed within 7 days.  For curved stairlifts such as the Companion 4000 Stairlift or the Companion Freecurve, this may take longer, but installation is scheduled promptly once the rails have arrived.

Essington Mobility work with multiple manufacturers and suppliers of stairlifts, and we always take care to pick the best product to suit the needs of our customers. We work with Companion Stairlifts, part of the Handicare Group, and supply the Companion 1000 Straight Stairlift, the Companion 1100 Straight Stairlift, the Companion 4000 Curved Stairlift and the Companion Freecurve.

For more information about the full range of straight and curved stairlifts available from Essington Mobility, please call us at one of our local mobility shops. We'll be happy to help.

The Companion Freecurve is a custom-built curved stairlift designed for narrow, winding, or spiral staircases. It features a slim single-rail design, smooth ride, and optional powered features like a swivel seat or footrest. Ideal for tight spaces, it offers comfort, safety, and seamless installation in even the most complex homes.

The Companion 4000 is a custom-built curved stairlift with a twin-rail design, built for stairs with bends or landings. It offers a smooth, safe ride, multiple seat options, and supports up to 25 stone with a heavy-duty upgrade also available.

With new Companion Stairlifts, installation is carried out by the manufacturer’s own engineers. Fast, efficient installation is available nationwide. Companion’s team of professional engineers is based across the UK, ensuring reliable local service. Our close partnership with Companion means customers receive excellent service from start to finish.

One Touch Alert is a new communication system available from Companion Stairlifts that lets customers call their emergency contacts directly from their stairlift.

Handicare is the parent company that manufacture the stairlifrts. Companion is the name give to the sales and service business that deals with consumers in the UK and deals with home surveys, installation and aftersales.

No. Companion Stairlifts is the sales, installation and service organisation for supplying Handicare Lifts in the UK.
Companion deals directly with consumers in the UK and through authorised partners.  Age UK has a trading partnership with Companion but has no direct involvement and no staff with knowledge or experience of stairlifts.

As a well-established local business with 30 years of experience in Stairlifts and Mobility and two local stores to visit or call, we are confident we can provide you with the advice you need to help you make the right decision when it comes to stairlift options.

Contact Essington Mobility for friendly, helpful advice.