Customer Testimonials

At Essington Mobility we take great pride in delivering a kind, caring service to all of our customers. Satisfied customers are our best form of advertising. If you’d like to leave us a review please click the button below.

Customer Reviews
“Excellent service. Very friendly and helpful. Purchased a Karma Wheelchair, this was a self propel version after purchasing a Karma transit from them a few years earlier. Service was as good now as it was then.”
Geoff Allen – Google review
“What a wonderful experience it was shopping with these people! Nothing was too much trouble for them. I had to order some additional parts for my scooter and they told me when they would be in stock, they were right and I just had to make an appointment to have the parts fitted, which I did, and the whole experience was a delight so I can not sing there praises highly enough.”
Philip John Richards – Google review
“Been to the Bloxwich shop twice now with my gran and Dawn and Deb can’t do enough for you. They explain everything in detail and are extremely polite and helpful. 5* staff with a 5* service. Thanks again.”
Jonathan Gutteridge – Google review
“Very pleasant staff and got a visit for measurement for stair lift the following day by a very pleasant and helpful gentleman would definitely recommend.”
Pamela Alford – Google review
“My scooter was playing up and they found the cause and repaired it quickly. It’s better than before. Thanks to everybody you’re so lovely.”
Andrea Collingham – Google review
“Very pleased with my new scooter, used it quite a lot over the last two weeks. Staff lovely and very helpful.”
Hazel Beale – Google review
“The lady in the shop is so friendly, helpful and knowledgeable, she really helped me understand the options for my Mom who is 84 and has mobility issues. Neither of my folks wanted to go to a “mobility shop” because they felt they would be pushed into buying something. Nothing could be further from the truth. The lady at the shop has a lovely gentle helpful manner which completely put my parents at ease. She talked them through the options and then very patiently explained how the chairs worked (i.e. how to put it up, collapse it down, use the brakes etc). My Mom and Dad enjoyed the experience so much that they went back there to buy the wheelchair they wanted. They were very thrilled with the outcome and I can’t thank the lady at the shop enough (if you’re reading this :-)) for turning quite a stressful conversation into a happy situation. Would highly recommend.”
Sarah – Google review
“Good place to go for anything a disabled person needs.”
Carl Robinson – Google review
“Excellent service received from Essington Mobility. Although they couldn’t deal with the stairlift issue themselves, they made contact with an engineer on our behalf that was able to carry out the repair. Thank you again for the help, it is very much appreciated.”
Wayne Palmer – Google review
“Essington Mobility are the people to trust. We have bought many products off them over the years. The staff are very experienced in all aspects of Mobility Aids and they are all supper friendly. I can not recommend highly enough. Now with a new shop based in Hednesford along side their other outlet in the local area.”
Cliff Wynn – Google review
“The staff helped me sort a mobility scooter and additional battery for my nan. Nothing was too much trouble. If I ever had a business I would model the staff on these ladies, absolute pleasure and made my day dealing with them.”
Marcia Goodhead – Google review
“Just a quick visit to get a folding wheelchair for my mom. Excellent, friendly and informative service. Many thanks.”
Scott Morris – Google review
“Had a stair lift fitted as an urgent request in May this year after contacting the Hednesford team. It was fitted professionally and was both modern and compact but economic too. Thankyou to the team at the Hednesford branch, I wish I had purchased one sooner. Amazing help.”
Linda Hemmings – Google review
“I was very impressed with the service and friendly manner in which I was dealt with when when we visited the Essington Mobility Shop in Walsall.”
J Fisher – Google review
“My enquiry to Essington was dealt with very quickly and professionally. Thanks Dave.”
Roger Cleary – Google review
“Went to pick up a wheelchair service was excellent.”
Sue Carter – Google review
“Brilliant company to deal with, you will not be disappointed. 5 stars!!!”
Claire Spencer – Google review
“A big thank you to everyone at Essington Mobility in Leamore, Walsall for your help, especially Steve, who did a first class job in adapting a powerchair for my daughters needs. Everyone was very friendly and helpful, would definitely recommend.”
Maurice Harvey – Google review
“Thank you for the time and trouble you have taken in making sure we had the right equipment for our mother. It is really refreshing to meet someone who really cares about the service they are proving.”
Mrs. E – Wolverhampton
“Thank you for excellent help and advice in choosing a wheelchair for my mother. We are really pleased with the chair which makes trips out so much easier.”
Mrs. G – Cannock
“Took a mobility scooter that wouldn’t charge – squeezed me in next day even though the engineer was snowed under. New parts, full service, reasonable price and less time than I expected. Highly recommended.”
Keith Turner – Google review
“My wife Rupi found me in a harsh situation upon that I needed a wheelchair. Corona crippled me. She fortunately found Essington Mobility. The staff were extremely helpful. The rates were good. They were compassionate and understanding, even when we had a late return. Thanks for your support.”
Pardeep Grewall – Google review
“First class service, not pushy, for my needs they could have sold me a far more expensive one, but I was given the choice of two lower priced second hand ones which more than suited my needs, many thanks, thank you so much. Highly recommend a first class business.”
David – Google review
“Needed a stairlift fitting for my Mom I called they sorted and fitted took a few days within 2 hours all fitted very nice to deal with great job good people.”
Gary Perry – Google review
“Very helpful friendly staff. Nothings too much trouble. If they don’t stock it they can advise you and order it in for you. Definitely worth a visit.”
Sarah Martin – Google review
“Very friendly staff and reasonable prices, they will always try and help you.”
Paul Adams – Google review
“When I decided to change my scooter for a newer model I called Essington Mobility. The service was fantastic. David called round the same day and helped me choose the most suitable model.”
Mr. V – Essington
“Thanks Dave, the scooter has changed my life. Since having a Stroke I find it difficult to walk more than a few yards. Now when we go out I take the scooter and enjoy life to the full again.”
Mr. S – Darlaston
“Fantastic shop for mobility aids. Hired a wheelchair short term after daughter has foot operation. Was great price to rent and very professional and friendly. Lots of other mobility aids and walkers / chairs/ electric scooters here. Nothing too much trouble. Highly recommend!”
Helen Stanistreet – Google review
“Visited today for a chair. Lovely staff- very knowledgeable, patient and kind. Would highly recommend! Thank you.”
name here – Google review
“Hi, all of you at Essington Mobility. You have achieved high marks from this customer. For the third time you have had my wheelchair for replacement batteries and a service, and what a service! It is a great pity that not all companies are efficient, helpful, polite. The people I speak to seem to enjoy their jobs and it reflects in the way they talk with the customer. The tone of the person voice you can almost hear the helpfulness. Thanks a bunch and I will certainly recommend you to others who require such a service.”
Alan Woodhouse – Google review
“Having trouble getting up from my armchair I went along to your Leamore branch for advice, a very pleasant experience,? Debbie couldn’t have been more helpful, I tried several chairs, and had many laughs along the way. I chose my chair,arranged delivery, and it was delivered on the day, even dead on the time arranged. Perfect! The whole process was a great experience. I enjoyed it actually and I am delighted with the chair, the service from Essington was 1st class all along the way. Thoroughly recommend them.”
Derek Law – Google review
“Experience with Essington Mobility was first class from start to finish. Lovely to deal with and really nice friendly approach and atmosphere. Recommend to anyone.”
Chris Smart – Google review
“I can’t thank Essington Mobility enough for their fast, efficient and above all, caring service. They fitted a stair lift for my mother within a couple of days, two years ago. Last night (c.10pm) it stopped working – I left a message on their answerphone and they came out and fixed it this morning, working around an already busy schedule. Steve and Dave will move mountains to help. Thank you!”
Rob Alcock – Google review
“I cannot praise Essington Mobility enough. I called into the Brownhills shop whose girls were so helpful. Put me in touch with David the owner/manager who went straight away to assess my mom’s needs for a high dependency chair. He had one available and took it to the home. He is extremely knowledgeable and it was perfect for my mom and enabled her to be taken to all parts of the home safely as before she was bedridden due to safety issues. I could not be more pleased. This company has the real personal touch.”
Julie Nicholson – Google review

“I happened (by chance) upon Essington’s shop in Hednesford high street while I was trying to get my mom used to a mobility scooter that had been sitting in her garage for a number of years. I was a little concerned that the scooter may have had a few hidden issues that could be hindering its current operability, or cause issues in the future. The lovely lady in the shop, Amanda, was very understanding, helpful, and gave me all the information I needed to get in touch with Essington’s workshop in Walsall to discuss a full service.

I called them the same day and spoke to Debbie, who was just as helpful and thoughtful as Amanda, and arranged for the mobility scooter to be picked up the following week. We discussed all costs and options up front and I was given an impartial explanation of the services available. Not once did I feel that I was being ‘sold’ a service, rather, I was being advised on the best course of action suit my mom’s needs.

After several follow-up phone calls detailing the scooter’s condition and the amount of work required, they returned the scooter two days before the predicted date. My mom’s first reaction was, ‘It looks brand new!!’

She now has a big part of her independence restored, as well as her confidence to travel further afield on the scooter. I also have peace of mind that in the event of an unforeseen future issues, my mom can contact Essington for guidance and support.

I returned to the original Hednesford store to thank Amanda and the team (Debbie, Steve, and Andy), and say how happy my mom was with the finished result. I also enquired about the possibility of insurance, what to do in the event of a breakdown, and future maintenance. Unsurprisingly, the level of aftercare was just as impressive and attentive as every other stage of process. This further assuaged any of my concerns.

Overall, the level of communication, transparency, care, and customer service from start to finish was exemplary and unrivalled by anything else I have experienced in recent memory. I cannot recommend Essington and their team enough.”

Paul Jones – Google review
“Comprehensive range of products with very helpful staff.”
John Cook – Google review
“Excellent customer service. Helped me to buy a mobility scooter which suited me.”
Linda Palmer – Google review
“First of all would like to say not enough stars to give. This company deserves 10 stars. Went this morning to buy a mobility scooter for my wife. Amanda was absolutely brilliant, very friendly and demonstrated the scooter without fault. I would really recommend this company to anyone. 10 out of 10 for everything. Including friendliness, customer service and knowledge on the products.”
Ian Martin – Google review
“Now I thought customer service was a thing of the past. But it is definitely not the case. Visited Essington mobility in Hednesford on Saturday. The lady in the shop went above and beyond to help us and get the correct shoe fitting. Can highly recommend them. They care about the customer. Thank you.”
Janet Stubbs – Google review
“Very friendly, nothing is too much trouble, great choice, and prices.”
Helen Draper – Google review
“Good staff, prices are fair.”
Dave Bingham – Google review
“Excellent service, had new batteries fitted, first time used this company. I was given advice about the stairlift which I had not had previously. Batteries fitted and everything explained thoroughly. Will use them again.”
Melvyn Locke – Google review
“Went into shop today for a mobility scooter, the two ladies were lovely, could not have been more helpful and knowledgeable. Highly recommend.”
Ann Hassall – Google review
“Fantastic experience, staff very knowledgeable and no pressure, we purchased a scooter and to be fair best thing we ever did, given my husband the freedom of going out on his own….10 out of 10!”
Dave Morgan – Google review
“Great local service and £20 cheaper than Argos. Thank you.”
Mrs. D – Penkridge
“Recieved a call back from Dave regarding a stairlift my mom had, but not supplied by them, although they couldn’t help with the problem, Dave recommend a company that could. Very helpful and very polite. Would definitely recommend this company to anyone.”
Jane Aston – Google review
“Many thanks for your prompt and professional service. From initial contact through to installation the advice you’ve given has been invaluable.”
Mr. L – Walsall
“On behalf of myself and the family, I would just like to say a big thank to you and your team for the excellent service you provided when seeking a specialist chair for my sister. When it came down to after care service, this was also readily available and you made a very difficult time easier for us with your support, which was limitless.”
High Dependency Seating